Privacy Policy for Octalas Epos

Introduction

At Octalas Epos, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our point of sale (POS) hardware, software, and services. We operate in compliance with the General Data Protection Regulation (GDPR) and other relevant privacy laws in the European Union (EU).

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in order to provide our services effectively and enhance your experience with our products.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address.
• Business Information: Business name, VAT number, location, and other relevant details.
• Payment Information: Billing and payment details, including credit card information, which is securely processed by our third-party payment processors.
• Technical Information: IP addresses, browser type, and access logs when interacting with our website or cloud services.

Non-Personal Information

• Data on how our services are used, including metrics and analytics collected via cookies and similar tracking technologies.
• Aggregated data that does not identify individuals.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Providing Services: To deliver our POS hardware and software, and related services.
• Customer Support: To respond to inquiries and offer assistance with our products.
• Billing and Payments: To process payments and manage accounts.
• Improving Our Services: For internal analytics, monitoring, and improving the performance of our website and services.
• Compliance: To meet legal and regulatory requirements, such as tax obligations.

3. Legal Basis for Processing

In compliance with the GDPR, we process personal data under the following legal bases:

• Contractual Necessity: We process personal information to provide you with our products and services as per our contract with you.
• Consent: In certain cases, we may process your data based on your explicit consent (e.g., for marketing communications).
• Legal Obligations: We may process your information to comply with our legal obligations under EU law.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties for the following reasons:

• Service Providers: We work with third-party service providers (such as payment processors, cloud storage providers, and IT support services) to deliver our services.
• Legal Compliance: We may disclose your information when required by law, such as in response to legal requests or to protect the rights, property, or safety of our company, customers, or others.

5. International Data Transfers

As we operate primarily within the European Union, your personal information will generally be processed within the EU. In cases where data is transferred outside the EU, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally approved mechanisms.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, or misuse. Our security practices include encryption, secure data storage, and access controls.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once the information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data.
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to limit the processing of your personal data in specific situations.
• Right to Data Portability: You can request that we transfer your personal data to another service provider.
• Right to Object: You can object to the processing of your personal data in certain situations, such as for direct marketing purposes.

If you would like to exercise any of these rights, please contact us at [insert contact email].

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and gather analytics on website usage. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any significant changes by posting the updated policy on our website. Please check back regularly to stay informed of updates.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

• Email: info@octalas.com
• Address: Stone House, Youghal, Co. Cork, Ireland.

Thank you for choosing Octalas Epos. Your privacy is important to us, and we are committed to protecting your personal information.

This policy outlines the essential points for compliance with GDPR and other relevant laws while ensuring transparency about data handling.